Preparation and Delivery Estimates

Orders are normally prepared within 2–4 business days after payment confirmation and any necessary order verification. Holidays, promotions, or unusually high order volume may extend preparation to 5 business days. Processing time and carrier transit time are separate.

For standard shipping to supported United States addresses, estimated carrier transit is generally 10–15 business days after dispatch. This is an estimate, not a guaranteed arrival date. Weather, carrier disruption, holidays, customs procedures, remote destinations, and other logistics conditions may affect delivery. If delivery outside the United States is available, applicable information will appear at checkout or be provided with the order.

Shipping Charges and Fulfillment

Available shipping methods and charges are calculated according to destination and shown at checkout before payment. Orders may be fulfilled from our facilities or designated fulfillment partners based on inventory location and destination. The parcel origin may differ from our registered business address. Products in one order may travel separately and have separate tracking numbers.

Tracking and Address Corrections

Tracking details are normally sent to the email entered at checkout once the order is dispatched and tracking is available. A carrier may need time after label creation before the first scan appears.

If you find an address error, contact service@delvarasox.com as soon as possible. We will try to update it before fulfillment begins, but cannot guarantee a change after processing or shipment preparation starts. Reasonable reshipping costs may apply if an incorrect or incomplete customer-provided address causes a parcel to be returned and shipped again.

Delayed, Lost, or Apparently Delivered Packages

If tracking has been inactive for an extended period or a shipment appears significantly delayed, contact us with your order number. We will review available details and work with the carrier or fulfillment provider where appropriate. If a package is confirmed lost, we will provide an appropriate replacement, refund, reshipment, or other reasonable solution.

If tracking says “Delivered” but the parcel is missing, check the delivery area, mailbox, household members, building reception, neighbors, and carrier where appropriate. If it remains missing, contact us for a review; a “Delivered” scan does not automatically prevent us from reviewing the claim.

Delivery Problems and Import Charges

Contact us promptly if an item arrives damaged, defective, incomplete, incorrect, or materially different from its description. Include your order number and relevant photos or videos where appropriate. For a confirmed issue attributable to us, we will provide an appropriate solution without additional costs caused by that error.

Where international delivery is available, customs duties, import taxes, brokerage fees, or similar charges may apply. Unless checkout clearly states that these charges are included, government- or carrier-imposed import costs may be the recipient’s responsibility.