FAQ
Company Information
Frequently Asked Questions
Browse by topic for practical information about Delvarasox™ products, orders, delivery, and returns.
Products and Store
Who operates Delvarasox™?
Delvarasox™ is owned and operated by Chongqing Wanshanxu Technology Co., Ltd.
What products does the store offer?
Our Home Pet Furniture selection includes pet steps, pet bed frames, pet sofas, and small pet furniture.
Orders and Delivery
How long does order processing take?
Orders are normally processed within 2–4 business days after payment confirmation. During holidays, promotions, or unusually busy periods, processing may take up to 5 business days.
How long does standard U.S. shipping take?
Estimated carrier transit to supported U.S. destinations is generally 10–15 business days after dispatch. Actual timing may vary. See our Shipping Policy.
How much is shipping?
Available shipping methods and charges are displayed during checkout before payment.
Where will my order ship from?
Depending on inventory and destination, orders may be fulfilled by our facilities or designated fulfillment partners. Items in one order may ship separately.
How do I get tracking information?
Tracking details are normally sent to the email address entered at checkout after dispatch and once tracking becomes available.
What if tracking stops or shows “Delivered” but I cannot find the package?
Check nearby delivery locations, household members, building reception, neighbors, and the carrier where appropriate. If the parcel remains missing, contact us with your order number so we can review the shipment.
Returns and Payment
What is the return period?
Eligible products may be returned within 30 calendar days after confirmed delivery, subject to our Return & Refund Policy.
How do I start a return?
Email us with your order number, the item you wish to return, and the reason. Wait for approval and instructions before sending anything back.
Who pays return shipping?
Customers are generally responsible for shipping on preference-based returns. For confirmed issues attributable to us, we provide an appropriate solution without additional costs caused by that error.
When is an approved refund initiated?
After an approved return has been received, inspected, and approved, we initiate the eligible refund within 5–10 business days. Your payment provider may need additional time to post it.
Can I cancel an order?
Contact us as soon as possible. We will make reasonable efforts to cancel before fulfillment begins, but cancellation cannot be guaranteed after processing or fulfillment has started.
Customer Service
How can I reach the support team?
Email service@delvarasox.com or call +86 136 1782 0395. Our hours are 8:00 AM–10:00 PM, China Standard Time (UTC+8). We aim to respond within 1–2 business days.