Return & Refund Policy

Start with a support request. Once approved, our team will provide the return destination and instructions for your specific case.

1. Contact support2. Receive return instructions3. Return is reviewed4. Refund is initiated

Return Window

Eligible products may be returned within 30 calendar days after confirmed delivery, subject to the conditions in this policy and rights protected by applicable law.

Submit a Request Before Mailing

Email service@delvarasox.com before sending merchandise back. Include your order number, the product you want to return, the reason, and photos or video when relevant to a product or fulfillment issue.

After reviewing the request, customer support will provide the appropriate return warehouse address and instructions. Do not automatically send returns to the business registration address. Unauthorized parcels or parcels sent to an incorrect destination may be delayed or refused.

Condition and Items That May Not Qualify

Except where an item is defective, damaged, incorrect, or otherwise protected by applicable law, an eligible preference-based return should generally be unused, unaltered, and in its original condition. Include original parts, accessories, manuals, and included materials; use the original packaging where reasonably possible; and provide proof of purchase or the applicable order number.

Preference-based returns may not be available for customized or personalized products, gift cards, products clearly identified as final sale or non-returnable before purchase, or items materially altered, misused, or damaged after delivery for reasons unrelated to a product defect. These limitations do not remove rights that applicable law protects.

When an Item Arrives with a Problem

Inspect your order after delivery. If an item arrives damaged, defective, incomplete, incorrect, or materially different from its description, contact us promptly with your order number and relevant photos or videos where appropriate.

Once an issue attributable to us is reviewed and confirmed, we will provide an appropriate replacement, refund, reshipment, or return solution without requiring you to bear additional costs caused by that error.

Shipping Costs and Refund Review

For a change of mind, personal preference, incorrect customer selection, or another reason not attributable to us, the customer is generally responsible for return shipping. Original shipping charges are generally not refundable for preference-based returns unless applicable law requires otherwise.

An approved return may be inspected after it reaches the designated return location. Once it has been received, inspected, and approved, we initiate the eligible refund to the original payment method within 5–10 business days. Your bank, card issuer, or payment provider may need additional time to post the credit.

Refund Method, Exchanges, and Cancellations

Approved refunds are normally issued to the original payment method. If it cannot accept the refund, customer support will work with the applicable provider to determine an appropriate alternative where permitted.

Exchanges depend on inventory. If a direct exchange is unavailable, we may ask you to complete an approved return and place a new order. Send cancellation requests as soon as possible. We will make reasonable efforts to cancel before fulfillment begins, but cancellation cannot be guaranteed once processing, fulfillment, shipment preparation, or dispatch has started. No cancellation fee applies when an order is successfully canceled before fulfillment.